Generate Deep Links and QR codes for Salesforce Field Service actions with this easy-to-use tool. Create deep links and QR codes for records, logins, and global actions.
Deep linking in Salesforce Field Service significantly streamlines the user experience, particularly on mobile devices where field technicians need swift and easy access to specific pages or features within an app. By enabling direct navigation to targeted information or features within the Field Service mobile app, deep linking proves to be a crucial tool in situations where technicians are performing complex tasks that require navigating between multiple tabs, flows, or actions (Salesforce Developers).
For instance, utilizing a Deep Link Action in the Field Service Mobile App on Android to transition to the Salesforce App ensures that the user is led directly to the deep linked action under the user profile that was last active in the Salesforce Mobile App. This capability significantly reduces the time spent on navigating through the app, allowing field technicians to switch between apps and access the necessary features or information swiftly (Salesforce Help).
Furthermore, deep linking can enhance communication between technicians and customers. Through the creation of Field Service Lightning (FSL) Mobile App Extensions, technicians can communicate their arrival to customers among other actions. These extensions can also link out to other applications, and then navigate back into the context of the application once the required actions are complete, providing a seamless interaction between different applications and features (Salesforce Enthusiast).
The technical aspect of deep linking in Salesforce Field Service is also worth noting. Deep links can encode up to 1MB of data in the Field Service app, which, although limiting the amount of data that can be encoded within deep link URIs, still offers a substantial amount of data transfer between different parts of the app or even different apps. However, there are limitations such as the unavailability of native debugging and testing tools within the Salesforce Field Service Mobile App Extension Toolkit (Asperii).
Further explorations: